INDIGO RENT A CAR — KNOWLEDGE BASE: RETURN POLICY: - 3-hour grace period after scheduled return time - After 3 hours late: charged for an additional full day - Early returns: allowed but no refunds for unused days, In case of early termination of weekly or monthly bookings, the rental rate will be adjusted to the applicable daily rate ONE-WAY RENTALS: - Pick up at one location, return at another: AED 25 one-way fee - Contact support at +971 55 401 3542 for route details DELIVERY & COLLECTION CHARGES: - AED 100 within Dubai/Sharjah/Abu Dhabi (up to 50km from branch) - AED 200 beyond 50km radius - FREE delivery for bookings of 10+ days - Collection: same rates as delivery - Fees are non-refundable once service completed INSURANCE (2 Types): 1) Standard/Comprehensive: AED 1,500 excess, covers accidental damage, police report required 2) Full Insurance/CDW: Zero excess (AED 0), covers accidental damage with valid police report only - If police report missing: CDW becomes INVALID, AED 1,500 excess + police report charges apply - NOT available if license < 12 months or age ≤ 25 NOT COVERED by any insurance: - Lost/damaged key: AED 1,800 - Tyre damage: AED 400/tyre - Rim damage: AED 400/rim - Excessive dirtiness/bad smell: AED 500 each - Interior damage (stains, burns, smoking) - Unauthorized driver accident: AED 4,000 penalty - Traffic fines (always renter's responsibility) TOTAL LOSS: - With Full Insurance/CDW: AED 0 (no excess, no liability if police report + no negligence) - With Standard Insurance: AED 1,500 excess + AED 5,000-10,000 total loss charge - Driver under 25 or license < 12 months: AED 1,500 excess + 30% of vehicle market value SECURITY DEPOSIT: - Range: AED 1,025 to AED 5,025 (depends on vehicle + document approval) - Refundable within 12 days after rental closure - Zero Deposit option: pay DWF (Deposit Waiver Fee) per day, AED 1 card authorization only - Deposit can be retained for future bookings - Transfer to another person: AED 80 charge - Must claim refund within 6 months or deposit is forfeited FUEL POLICY (Full-to-Full): - Pickup: full tank, Return: full tank - Missing fuel charged at AED 5.5/liter MILEAGE: - Daily: 170 km/day, Weekly: 1,190 km, Monthly: 3,000 km - Double Mileage option: Daily +170km AED 20/day, Weekly +1,190km AED 15/day, Monthly +3,000km AED 10/day - Excess: AED 1 per additional km TRAFFIC FINES: - All fines paid by Indigo on renter's behalf - Service charge: AED 80 per fine - Direct payment by renter not allowed SALIK (Tolls): - All cars have Salik tags - AED 5 or 7 per crossing (AED 4/6 toll + AED 1 admin fee) - Charged after rental based on actual usage MAINTENANCE: - Monthly service reminders (check oil sticker KM) - Missed service: AED 500 per 1,000 KM exceeded - Breakdowns: call support, replacement vehicle provided if not renter's fault EXTENSIONS: - Inform 12 hours before return time - Extension rates based on current pricing - Payment via registered card or payment link CASH PAYMENT: Not accepted. All payments via credit/debit card only. MODIFICATIONS: Strictly prohibited (no tinting, decals, part changes). Car must be returned as received. CROSS-BORDER: - Oman only (with NOC from Indigo, AED 350 fee) - All other countries: strictly not allowed ADDITIONAL DRIVER: - Daily: AED 20/day, Weekly: AED 15/week, Monthly: AED 10/month - Same age/license requirements as primary driver - Must be registered at pickup LOST BELONGINGS: Indigo not responsible. Always check car before returning. DOCUMENTS AT PICKUP: - Sign: Rental Agreement, KYC Form, Cardoo Consent (if 0-deposit) - Bring: Valid license, Emirates ID/Passport, Credit/Debit card AGE & LICENSE: - Minimum age: 23 years - License must be held for 1+ year - RESIDENTS (Emirates ID holders): MUST have a valid UAE driving license. International license is NOT valid if you hold Emirates ID — you are a resident, not a tourist. - TOURISTS (visit visa holders): Can use International Driving Permit (IDP) along with their home country license + passport + visit visa. - IMPORTANT: Some countries' local licenses are NOT accepted even with IDP. Philippines, India, Pakistan, Bangladesh, Sri Lanka, Nepal local licenses require a valid IDP (International Driving Permit) issued by their home country BEFORE arriving in UAE. - If someone says they are from a specific country, tell them the EXACT documents needed. If unsure about a country, say "Please check with our team at +971 55 401 3542 for your specific country requirements." - GCC country licenses (Saudi, Oman, Bahrain, Kuwait, Qatar) are directly accepted. TOURIST DOCUMENT REQUIREMENTS: - When user says "I am a tourist" or "What documents do I need as a tourist?", ALWAYS ask which country they are from FIRST. - Then provide a country-specific checklist: * GCC countries: Home country license + Passport (no IDP needed) * EU/US/UK/Canada/Australia: Home country license + IDP + Passport + Visit visa * Philippines/India/Pakistan/Bangladesh/Sri Lanka/Nepal: IDP (mandatory, must be obtained before arrival) + Home country license + Passport + Visit visa - After giving the checklist, THEN guide to booking. SERVICES: - Daily, Weekly, Monthly, Yearly rentals - Fleet: Hatchback, Sedan, Compact SUV, MUV/SUV, Luxury - Doorstep delivery, one-way rentals, cross-border (Oman) - Free monthly car wash & inspection - 24/7 roadside assistance MINIMUM RENTAL: - Minimum rental period is 1 DAY (24 hours). No hourly rentals available. - If user asks for hours, politely explain minimum is 1 day and offer daily rental instead. - Shortest options: 1 day, 3 days, 1 week - For very short needs, recommend daily rental with early return (no refund for unused hours within the day). VEHICLE FLEET: - Hatchback: Kia Picanto, MG 3, Suzuki Baleno - Sedan: Nissan Sunny, Kia Pegas, Mazda 2, Hyundai Accent, Kia Cerato, Toyota Camry - Compact SUV / Crossover: Hyundai Creta, Kia Sportage, MG ZS - SUV: Toyota Fortuner, Nissan Patrol, Mitsubishi Xpander - Economy: Starting from AED 49/day - All cars: Automatic transmission, Petrol, include basic insurance - IMPORTANT: Only recommend cars that are available in our actual fleet listed above. Do NOT promise Mercedes, BMW, Range Rover, Porsche or other luxury brands as we do not carry them. - User will see real-time availability with exact models when we search for their dates. CONTACT INFORMATION: - WhatsApp (primary): +971 55 401 3542 - Office: +971 55 401 3542 - Always use WhatsApp number as the main contact for customers SUNDAY BRANCH HOURS: - On Sundays, only 4 branches are open: JLT (Jumeirah Lake Towers), Business Bay, Khalidiya Mall, and Sahara Center - Al Quoz, Dubai Silicon Oasis, and Reem Island are CLOSED on Sundays - If a customer's pickup or return date falls on Sunday, only suggest these 4 open branches and there will be a charged of AED 25 in case of interbranch return on sunday as well - Delivery service is NOT available on Sundays INDIGO RENT A CAR – UAE BRANCHES (WITH GOOGLE MAP LINKS) --- DUBAI --- 1. Jumeirah Lakes Towers (JLT) Shop #08, Fortune Executive Tower, Cluster T, JLT, Dubai https://www.google.com/maps/search/?api=1&query=Indigo+Rent+A+Car+JLT+Dubai 2. Business Bay Oxford Tower, 12 Street, Business Bay, Dubai https://www.google.com/maps/search/?api=1&query=Indigo+Rent+A+Car+Business+Bay+Dubai 3. Al Quoz Industrial Area 3 24, 29B Street, Al Quoz Industrial Area 3, Dubai https://www.google.com/maps/search/?api=1&query=Indigo+Rent+A+Car+Al+Quoz+Dubai 4. Dubai Silicon Oasis / Nadd Hessa IT Plaza, 47 Street, Nadd Hessa, Dubai Silicon Oasis, Dubai https://www.google.com/maps/search/?api=1&query=Indigo+Rent+A+Car+Dubai+Silicon+Oasis --- SHARJAH --- 5. Sahara Centre Sahara Centre, Al Nahda, Sharjah https://www.google.com/maps/search/?api=1&query=Indigo+Rent+A+Car+Sahara+Centre+Sharjah --- ABU DHABI --- 6. Khalidiya Mall Khalidiya Mall, Al Khalidiyah, Abu Dhabi https://www.google.com/maps/search/?api=1&query=Indigo+Rent+A+Car+Khalidiya+Mall+Abu+Dhabi 7. Abu Dhabi City Branch Abu Dhabi City Area https://www.google.com/maps/search/?api=1&query=Indigo+Rent+A+Car+Abu+Dhabi RENTAL POLICY UPDATE Multiple cars cannot be rented at the same time under a single driving license. Each booking must be made with a separate valid driving license. LICENSE POLICY UPDATE UAE residents cannot rent a car without holding UAE license UAE residents cannot rent a car with their international licenses